DRY GOODS
If a product arrives damaged, or is incorrect to what was ordered, the customer can contact us for a replacement provided the following conditions:

Proof of Purchase
Product has its original packaging 
Product is unused
We are contacted within 24 hours of product delivered/picked up
Shipping costs are non-refundable.

DOAS
DOAS, or Dead on Arrival

Here at Aquaculture Laboratories we provide our customers with the best quality livestock possible by using a ttm method and monitoring our live stock arrivals before selling.

We monitor our fish throughout the quarantine facility and check them individually before selling to ensure our customers are happy with their purchase.

For shipping customers, we will replace any fish or coral that are dead on arrival, provided there are photos and we are contacted within 6 hours of the livestock arriving. Photos must be of the coral or fish before bag is opened, and also after bag is opened. Photos must be sent via email to:

aquaculturelaboratories@outlook.com

For local customers: should any fish die or become sick, we request to be contacted within 24 hours of purchase and are provided with.

 A water sample to check parameters
A photo of the dead fish
Photo and details for your tank including size and tankmates
Acclimatisation method used
Shipping costs are non-refundable.