Aquaculture Laboratories
Bringing Simplicity to Aquariums
Welcome to Aquaculture Laboratories
Aquaculture Laboratories opened its doors in 2022 with a mission to feed aquarium lovers’ needs. Our dedication to customers’ aquariums is why we hand pick and research every item stocked on our shelves, allowing customers to be at ease when making a purchase at our retail store. Stop into the store today and browse our selection of top-quality aquarium supplies.
@ReefAquariumsPerth
@SaltwaterAquariums
Contact Us
Visit our store, give us a call, or drop us an email. It’s easy to get in touch with us!
Address:
2/65 Prestige Parade
Wangara 6065
Email:
Phone:
Returns and DOA
How It Works
DRY GOODS
If a product arrives damaged, or is incorrect to what was ordered, the customer can contact us for a refund provided the following conditions:
Proof of Purchase
Product has its original packaging
Product is unused
We are contacted within 24 hours of product delivered/picked up
Shipping costs are non-refundable.
DOAS
DOAS, or Dead on Arrival
Here at Aquaculture Laboratories we strive to provide our customers with the best quality livestock possible.
We monitor our fish throughout the stock/ holding facility and check them individually before selling to ensure our customers are happy with their purchase.
For shipping customers, we will replace any fish or coral that are dead on arrival, provided there are photos and we are contacted within 6 hours of the livestock arriving. Photos must be of the coral or fish before bag is opened, and not after bag is opened. Photos must be sent via email to: aquaculturelaboratories@outlook.com
For local customers (purchases in store): should any fish die or become sick, we request to be contacted within 24 hours of purchase and are provided with.
A water sample to check parameters
A photo of the dead fish
Photo and details for your tank including size and tankmates
Acclimatisation method used
Shipping costs are non-refundable.
Aquaculture Laboratories Terms and Conditions
Terms and Conditions:
Last updated: 19/2/2022
Please read these Terms and Conditions carefully before using
the aquaculturelaboratories.com.au website.
Your access to and use of the Service is conditioned on your acceptance of and compliance with
these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree
with any part of the terms then you may not access the Service.
Purchases
If you wish to purchase any product or service made available through the Service ("Purchase"),
you may be asked to supply certain information relevant to your Purchase including, without
limitation, your …
The Purchases section is for businesses that sell online (physical or digital). For the full
disclosure section, create your own Terms and Conditions.
Content
Our Service allows you to post, link, store, share and otherwise make available certain information,
text, graphics, videos, or other material ("Content"). You are responsible for the
The Content section is for businesses that allow users to create, edit, share, make content on
their websites or apps.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled
by My Company.
My Company has no control over, and assumes no responsibility for, the content,
privacy policies, or practices of any third party web sites or services. You further acknowledge and
agree that My Company shall not be responsible or liable, directly or indirectly, for any
damage or loss caused or alleged to be caused by or in connection with use of or reliance on any
such content, goods or services available on or through any such web sites or services.
Pre Order items shipping times may very due to delivery times and freight companies. Aquaculture Laboratories will do there best to meet and update delivery times.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a
revision is material we will try to provide at least 30 (change this) days' notice prior to any new terms
taking effect. What constitutes a material change will be determined at our sole discretion.
Contact Us
If you have any questions about these Terms, please contact us.
Privacy Policy
Aquaculture Laboratories is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website , from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
[Your business name] will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
6/32 Baltimore Parade Merriwa 6030
aquaculturelaboratories@outlook.com
0431292583